At Everlaces Cloth Shop, we’re committed to making your shopping experience as smooth and enjoyable as your next adventure. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipping.

Shipping Options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Adventure Tip: Order early to ensure your travel-ready wardrobe arrives with plenty of time before your trip!

Returns & Exchanges

We want you to love every piece of your adventure-ready wardrobe. If something isn’t perfect, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Items must be in original packaging
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on swimwear, underwear, or any intimate apparel unless the items are faulty.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days
  2. Include your order number and return details (see template below)
  3. Wait for approval (we’ll respond within 2 business days)
  4. Ship your return following our instructions
  5. Receive your refund or exchange once processed

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Everlaces Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Item(s) to return/exchange: [Product Name(s), Size(s), Color(s)]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

I confirm that the items are unused, unworn, and in their original condition with all tags attached.

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the return

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend:

  • Using a trackable shipping service
  • Keeping your proof of postage
  • Insuring your package (we’re not responsible for lost or damaged returns)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange a free return and replacement at no cost to you

Travel-Ready Tip: Before traveling with your new items, we recommend trying them on at home first to ensure perfect fit and comfort. This way, you can process any necessary returns or exchanges before your adventure begins!

For any questions about our shipping or returns policy, contact our friendly customer service team at [email protected].

Happy adventures from the Everlaces team!