At Everlaces Cloth Shop, we want you to be completely satisfied with your adventure-ready wardrobe. If for any reason you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on swimwear, underwear, or any intimate apparel unless the items are faulty.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include the following information in your email (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the provided instructions (return shipping is at customer’s expense)
  5. Receive your refund or exchange once we’ve processed your return

Return/Exchange Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Everlaces Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) to return/exchange: [Product Name(s), Size(s), Color(s)] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]] I confirm that the items are unused, unworn, and in their original condition with all tags attached. Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the returned product

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend:

  • Using a trackable shipping service
  • Keeping your proof of postage
  • Insuring your package (we’re not responsible for lost or damaged returns)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a free return and replacement at no cost to you

Travel-Ready Tip: Before traveling with your new items, we recommend trying them on at home first to ensure perfect fit and comfort. This way, you can process any necessary returns or exchanges before your adventure begins!

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].